Speakers

For over two decades, The Ritz-Carlton Leadership Center has leveraged the systems and processes of the Ritz-Carlton brand to deliver award-winning services that have allowed thousands of clients to improve customer and employee engagement, innovate their culture, and differentiate themselves.

Our methodology is rooted in the legendary Gold Standards of The Ritz-Carlton and the practices and processes that have allowed us to win two Malcolm Baldrige Awards—the first and only hotel to do so. Through organizational transformation and application of our best practices, our business continues to deliver some of the biggest launches, innovations, and transformations worldwide. Seeing our clients lead their markets, drive loyalty, attract new customers, and receive awards for their innovation is the measure of our success.

The Ritz-Carlton Leadership Center is an unequaled partner in the journey to refine and innovate service excellence and customer engagement, and to transform organizational culture.

Greg Tice

Greg Tice has presented more than 400 programs built around the cognitive principles affecting how we learn, how we grow and how we effectively use goal setting.  

For the last 30 years, Greg has been the with the Seattle Study Club, a global educational organization focused on providing customized curricula to dentists around the world. Currently a Chief Operating Officer with the organization, he has developed dozens of educational programs, coached hundreds of clinicians on educational implementation, and refocused thousands of participants on real growth and behavior change. 

Kimberly Bates

Kimberly has over 21 years of professional experience in the dental industry. She started her dental journey as an administrative assistant in general dentistry for 6 years before moving into specialty practice (Perio).  Kimberly spent 11 years as Practice manager and then Practice Administrator for Implant & Periodontal Associates Northwest (Drs. Robert Gottlieb and Michael Cohen) leading both the Tri-Cities and Seattle locations. Kim also served as a Seattle Study Club Coordinator for 11 years.

While working with the members of the study club, Kimberly realized her true passion was helping dentists run their businesses more efficiently. With a strong focus on protocols, systems and HR implementation. 

Kim is a Lead Systems & HR Coach with GG Practice Coaching & Development since May of 2019.