Lecture up to 1.25 hours
Practice Management | AGD Subject Code 550

At Churchill Downs, the top jockeys know a winning ride is about the communication they have with the horse. It’s in that quiet moment before the gate opens, the feel of being pinned to the rail but calmly encouraging steadiness, giving the horse its head in the home stretch, the communication between rider and mount.

That same instinct is what separates the directors/coordinators who have full, engaged, loyal clubs, from the ones who are always wondering why half their members feel just out of reach. We all have members who respond to everything and members who’ve never once RSVP’d on time. Members who dominate every discussion and members who haven’t spoken in six months. Members who can be reached in thirty seconds and one (you know exactly who) that still requires a fax.

The instinct is to sort them. To label them. To explain them away with a generational framework or a personality type and call it a day.

In this highly interactive workshop, Katherine Eitel-Belt, one of dentistry’s most dynamic voices on leadership and communication, will flip the script on everything we thought we knew about reaching the people in our clubs. Katherine will show us that labels are terrible predictors, assumptions are the enemy of influence, and the real currency of every great study club is in the stories we tell and the trust we build.

Katherine will show us how to do exactly that . . . with the quiet member, the skeptical one, the one who hasn’t missed a meeting in five years and the one you cannot seem to reach no matter what you try. Together we will develop real, tactical communication tools for the moments that challenge every director and coordinator. 

In this session, attendees will learn how to:

• Identify which of three powerful leadership conversations is the right choice in the moment.
• Recognize the assumptions you’re making about your members (and the ones they’re making about you) and replace them with tools that actually work.
• Use storytelling and genuine empathy to bridge the gaps that age, background, and experience create.
• Walk away with real, tactical strategies for the moments that challenge every director and coordinator: the late RSVP, the quiet member, the one who dominates, the one you simply cannot crack.

Katherine Eitel Belt, CSP, stands as one of America’s leading voices in unscripted leadership communication and team transformation. For more than 35 years, Katherine has specialized in helping organizations break down barriers of dysfunction and helping leaders create teams who are aligned, accountable, and all-in on the owner’s vision for the future. Her client roster includes industry giants such as Procter & Gamble, Care Credit (Synchrony Financial), and Henry Schein along with many other organizations across the U.S., Canada, and the U.K. As a Certified Speaking Professional, the highest-earned designation of the National Speakers Association (held by less than 17% of speakers globally), Katherine brings both deep expertise and proven results to her clients.

Katherine’s innovative approach has been showcased on podcasts like The Business of Happiness and The Best Practices Show, and she is featured in the documentary film Women Shaping Dentistry Tomorrow and on the cover of Dental Entrepreneur Women Magazine.  Her proprietary Leadership Conversation Trifecta and the A.R.C.H. Conversation Framework have become go-to methodologies for leaders looking to transform low-performing teams into empowered, high-performance cultures.

As a sought-after author, Katherine’s upcoming book, Lead Yourself, Lead Your Team: Three Leadership Conversations That Build Aligned and Accountable Teams, will be released in fall of 2026. She continues to inspire and equip business owners, CEOs, and team leaders to move from dysfunction to dynamic accountability, helping them not only achieve their goals but also build lasting, thriving teams. To learn more, visit lionspeak.net.